(Due to clients not showing or violating the 24 hours cancellation period, sadly I have made the decision to only accept bookings with a non-refundable deposit.  I would like to make clients aware that before you turn up I’m setting up for your treatment, getting products ready to be used, I’m ready and excited to see you. When a client does not show, it’s disheartening for so many reasons, I’m also out of pocket, this is my business which I love and care so much about, my time is so valuable, when a client does not show I’ve lost that time that I could be spending with another client that actually wants their treatment(s) and experience with me.  I ask of you lovely, if you know or think you might not make it, please do not book, wait until you know for certain. )

All bookings now require a 30% Non-Refundable Deposit.

All deposits go towards your treatment cost, at the end of your treatment(s) any deposit that have already been taken will come off the final bill. 

Rescheduling your Appointment: Deposits can be moved to a new appointment as long as you have given 24hrs notice, outside of this window your deposit will be retained as loss of earnings. Therefore if you wish to book again you will be required to pay the deposit. 

Cancelling your appointment: If you wish to cancel your appointment and have given 24hrs notice, your deposit will stay on file to be used for a future booking, if your deposit has not been used within 12 months this will be wiped from your account. 

No Show: If you do not turn up to your appointment, (no show)  your deposit will be retained as loss of earnings and products opened which cannot be used again. Therefore if you wish to book again you will be required to pay the deposit.

Future Bookings for No Show: If you do not turn up to your appointment this will be noted on your account and all future appointments will require full payment of the service which is non-refundable, the same rules apply as above however for the full amount of the treatment(s)

How to rescheduling or Cancel: You can reschedule and cancel your appointment by logging into your account here. You can also message Kerry via text or Whatsapp on: 07742 766955.

Illness: If KerryM is ill she will make contact asap with you via text/email/phone, your deposit is held and can be used for a future appointment.   If you are ill please inform Kerry ASAP, Kerry will still work if you feel well enough to come however masks maybe warn throughout the treatment. 

Promo’s/Discounts/Specials: If you have booked your appointment that has any form of a discount and you have paid the deposit and you wish to reschedule or cancel your appointment, please bare in mind of the terms and conditions for the discount. If for example the discount has an end date to be used by and you reschedule your appointment outside of the end date you will be liable to pay for the full treatment cost. 

Lateness: If you know that you will be late please text/whatsapp Kerry on 07742 766955 to let her know. Please note that if you are late, your appointment will still carry on however this will cut into your time of the treatment, therefore you may not receive the full treatment, you will still be liable to pay for the full treatment cost. It’s your responsibility to get to your appointment lovely and It’s unfair for Kerry’s clients to forfeit more of their time if you are late and Kerry having to work later.  

Piercing Lateness: Because piercings are very time bound, depending on how late you will be, your appointment could be rescheduled however your deposit will be taken as loss of earnings, you have a responsibility to get to your appointment lovely, therefore you will be required to pay the deposit again. Please message Kerry ASAP if you will be late. 07742 766955

By booking with KerryM you are agreeing to these terms stated above.