Due to licensing, safety, and studio setup, children (including babies) are not permitted under any circumstances. Thank you for understanding.
* For lash services and brow waxing, you’re welcome to bring one friend or family member for support.
* For tattooing or saline removal, no guests can be accommodated. The room setup for these treatments leaves no space for an additional person. This ensures I can focus fully on your procedure and maintain a sterile, professional environment.
Please arrive as close to your appointment time as possible. Early arrivals may be asked to wait in their car.
All services require a non-refundable booking fee to secure your appointment. This covers both time and preparation.
* Lash/brow services: 25% booking fee
* Tattooing consults (new clients): £50 booking fee
* Colour boost clients: 25% booking fee
Lash/brow Services:
* Rescheduling requires at least 24 hours’ notice to carry your 25% fee forward.
* Cancellations require 24hrs notice to hold the 25% on the account & to be used within 6 months.
* Less than 24 hours’ notice = booking fee retained.
* No-shows = booking fee retained, if you wish to book in the future, you’ll be required to pay the full service fee upfront which is non-refundable.
Tattooing – Consultations (New Clients):
* £50 booking fee is non-refundable under all circumstances (cancellation, no-show, change of mind, etc.).
* This covers the consult, patch test, and products used during your session.
* If you no-show, a new £50 booking fee will be required to rebook.
Colour Boost Appointments (Existing Clients):
* 25% non-refundable booking fee required.
* You may reschedule with 48 hours’ notice—your 25% will move with your new booking.
* Cancellations require 48hrs notice, and your 25% fee will be held on your account for 6 months.
* No-shows = 25% fee forfeited. You’ll need to pay again to rebook.
Lash Extensions / Lash Lifts / Brows / Tints:
* If you’re late, your appointment will still go ahead but will be shortened to fit the original booking time.
* You will still be charged the full price of your service.
* I cannot and will not run over into another client’s time.
Tattooing (including Saline Removal):
* A maximum 15–20 minute grace period is allowed. After this, your appointment will be cancelled.
* You will be charged 50% of the full service cost to cover lost time and opened products.
* I do not run over appointments to accommodate lateness.
* Please allow time for traffic, childcare, and parking. If you’re running late, WhatsApp me on 07742 766955.
* If you feel unwell, contact me as soon as possible.
* If I’m unwell or need to cancel, I will notify you ASAP and your booking fee will be held for a future appointment.
* If you cancel/reschedule a discounted or promo booking and the new date falls outside the valid period, you’ll be charged the full treatment price.
* Model fees are always paid upfront and are non-refundable.
* Lateness (15+ mins) or no-shows = removal from the model list.
Patch tests are mandatory for:
* Lash Extensions (if new to lashes or allergy-prone)
* Lash Lifts & Tints
* Brow Tints
Failure to complete a patch test = no treatment + full fee still applies.
All new lash clients must watch the pre-recorded video consultation found in your confirmation email. It explains what I offer (and don’t), and how the appointment will work.
Before any Brow Tattooing or Saline Removal service, you must review the Self-Assessment page.
This page groups medical conditions into three categories:
* Not eligible for treatment
* Eligible but requires consultation
* Eligible after a wait period
Click here to review the list
You are responsible for reading this and ensuring you are fit for the procedure.
You agree to follow all pre-care and aftercare instructions, provided in your confirmation email and digital forms. This supports the success and safety of your treatment.
I do not guarantee results for any treatment. Results vary based on:
* Skin type
* Lifestyle
* Medical history
* Personal care
This includes lash retention, colour longevity, and healing outcomes for all tattoo and saline removal work.
Coaching bookings are subject to their own terms.
Read them here
I know this is a lot of detail, but it’s here to protect you as much as it protects me. Once you step into my space, it’s all good vibes and gorgeous transformations.
I can’t wait to meet you.
Love always,
KerryM
